Discover Settles With The CFPB -- Must Refund $200 Million to Customers
It wasn't too long ago that the CFPB forced Capital One to refund $210 million to its customers for misleading them about the cost of various optional services. It looks like Discover is now on the hook for the same bad behavior.
According to the CFPB and the FDIC, Discover's phone scripts were designed to miselead consumers about the cost of various programs like identity protection and payment protection. Investigators found that Discover's representatives would begin to speak faster when detailing the specifics of the programs, making them seem to be free.
Investigators also found that some customers were enrolled without their consent.
Discover will also pay an additional $14 million in fines and submit to an independent audit to monitor its compliance with the settlement. Customers who still have Discover cards will see their refund credited to their card balances. Former Discover customers will receive a check in the mail.